Central Texas 911 Systems Hacked

December 4, 2024

INCIDENT

A cyberattack threatened to shut down Central Texas' 911 call system Sunday. Intermittent 911 outages were the result of a denial-of-service attack in which hackers flooded call centers with robocalls. The attack caused technical difficulties in Austin, Cedar Park, Hays County and Lakeway.

CAPCOG said it was notified about the hack around 1 p.m. by Round Rock's 911 call center. It determined the robocalls came from AT&T numbers, so it worked with the provider to identify and disconnect them. Normal operations were restored around 8 p.m.

CAPCOG said the attack disrupted service at call centers in at least seven of its 10-county area, affecting 21 law enforcement and first-response agencies in Central Texas.

Incident Date

August 4, 2024

Estimated Cost

7 hours of 911 service disruption

Type of Malware

No Malware identified

Threat Source

No threat source identified