INCIDENT: SpiceJet’s (Low Cost Airline in India) Systems and Operations impacted by Ransomware Attack

Low-cost Indian airline SpiceJet has informed its customers today of an attempted ransomware attack that has impacted some of its systems and caused delays on flight departures. According to the announcement published on the airline's social media channels, its IT team managed to thwart the attack, so everything is back to normal operational status. However, multiple customer reports on Twitter and Facebook still reflect ongoing problems, highlighting flight delays, saying that customer service via phone is unreachable, and the bookings system remains unavailable. BleepingComputer confirmed at the time of writing that only the homepage of SpiceJet was working, while most underlying systems and webpages failed to load.

In 2021, SpiceJet went through severe financial trouble result of grounding its fleet due to COVID-19 restrictions. It is easy to assume that this dire financial situation didn't leave much margin for investing in cybersecurity and incident response, which might be what allowed the ransomware actors in this case to launch a successful attack. (reports Bleepingcomputer.com - link below)

Incident Date

May 24, 2022

Location

India

Estimated Cost

No cost values disclosed.

Victims

Type of Malware:

No Malware identified

Threat Source:

No threat source identified

References:

  • SpiceJet airline passengers stranded after ransomware attack
  • SpiceJet postpones March quarter results after ransomware attack
  • SpiceJet: Passengers stranded as India airline hit by ransomware attack

Impacts

IT

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