Ransomware Hits MA Ferry Service

June 3, 2021


A ransomware attack hit The Steamship Authority of Massachusetts affecting ticketing, reservations, credit card payment and other IT systems. Customers were unable to book or change reservations online or by phone. There was no impact on physical operations, as the issue did not affect radar or GPS functionality, and the operator was able to revert to manual operations and cash payments. Delays possible related to the ticketing process.

The ferry service operates between mainland Massachusetts and the islands of Martha’s Vineyard and Nantucket.

Incident Date

June 2, 2021

Estimated Cost


Type of Malware

No Malware identified

Threat Source

No threat source identified