Numerous Customers Suffer from Ransomware Attack at Cloud Provider Tietoevry

December 6, 2024

INCIDENT

Cloud hosting services provider Tietoevry announced that one of its datacenters in Sweden “was partially subject to a ransomware attack” this weekend, affecting numerous customers and forcing stores to close across the country.

According to the Finland-based technology company’s statement on Monday, the attackers used the Akira ransomware-as-a-service tools. The incident was limited to “one part of one of our Swedish datacenters” and is believed to have only impacted services to some of Tietoevry's customers in Sweden. However, these customers include Primula, a widely used payroll and HR company in Sweden, including by the majority of the country’s universities and more than 30 government authorities. Staff at these organizations cannot submit personal leave or expenses requests.

Primula customers include the Swedish State Service Centre (SSC), which itself manages administrative services including payroll for nearly 170 government agencies. Swedish businesses currently reporting issues due to the incident include cinema chain Filmstaden and retailer Rusta. As a result of the ransomware attack, Granngården announced its grocery stores across the country would be closed on Monday.

On April 24, the company reports: With the exception of efforts continuing with few customers, all other impacted customer services were fully restored by mid-March.

Incident Date

January 20, 2024

Estimated Cost

2 months of operational disruption - numerous customers affected