Framework Laptop Maker Suffers Cyberattack

January 12, 2024

INCIDENT

San Francisco, California-based Framework, the repairable laptop maker, said hackers phished a worker Tuesday at its accounting service provider and were able to purloin customer data.
Framework sent an email to affected customers explaining what happened during the incident at San Mateo, California-based Keating Consulting, its primary external accounting partner. In the attack, an accountant fell victim to a social engineering attack that resulted in thieves stealing customers’ personal information related to outstanding balances.
The letter from Framework to its customers said:
“Keating Consulting, Framework’s primary external accounting partner, brought to our attention at 8:13am PST on January 11th, 2024, that one of their accountants fell victim to a phishing email that utilized social engineering tactics to obtain customer PII (Personal Identifiable Information) associated with outstanding balances for Framework purchases."

Incident Date

January 9, 2024

Estimated Cost

Unknown as it seems PII was stolen

Victims

Type of Malware

No Malware identified

Threat Source

No threat source identified