Cyberattack cripples Operations at Ace Hardware in US

November 21, 2023


Cyberattack cripples Ace Hardware’s internal systems, resulting in shipment delays, suspended online orders.

According to a notice that Ace President and CEO John Venhuizen sent to retailers and customers on Sunday evening, the incident occurred on the morning of October 29 and affected most of the organization’s operating systems.

“ACENET, our Warehouse Management Systems, the Ace Retailer Mobile Assistant (ARMA), Hot Sheets, Invoices, Ace Rewards and the Care Center’s phone system have been interrupted or suspended,” reads a copy of the notice, shared on Reddit.

The company informed Ace members that shipments were disrupted and that deliveries were delayed, urging customers to refrain from placing further orders.

Incident Date

October 29, 2023

Estimated Cost

shipments disrupted, deliveries delayed, halt on order placements


Type of Malware

No Malware identified

Threat Source

No threat source identified