Cyberattack Causes Widespread Disruptions at Pharmacies Across the United States

February 28, 2024

INCIDENT

Ransomware attack impacts more than 100 Change Healthcare services, including benefits verification, claims submission, and prior authorization. As soon as the breach was detected, Change Healthcare took the drastic step of disconnecting its systems to prevent further damage. Retail pharmacies, some now forced to revert to manual processing, face delays, sparking concerns among patients relying on timely medication.

The AHA (American Hospital Association) has advised health systems to disconnect from Change Healthcare and Optum services. This breach, reportedly due to hackers exploiting vulnerabilities in the ConnectWise ScreenConnect remote IT platform and using LockBit malware, underscores the vulnerability of consolidated healthcare data systems.

Incident Date

February 21, 2024

Estimated Cost

> 100 healthcare service affected; prescription deliveries halted six days, 6TB data stolen