March 19, 2020
Samsung admitted what it calls a “small number” of users could indeed read other people’s personal data following an unexplained Find my Mobile notification.
Users said they found strangers’ personal data displayed to them. Find My Mobile is a Samsung app that comes pre-loaded with its Android devices and can only be disabled, not uninstalled. The only way to uninstall Samsung apps is to wipe the operating system completely and install a different ROM.
The company has admitted a data security breach did occur.
A company spokeswoman said, “A technical error resulted in a small number of users being able to access the details of another user. As soon as we became of aware of the incident, we removed the ability to log in to the store on our website until the issue was fixed.”