National Outage at Omni Hotels after Cyberattack
Omni Hotels & Resorts has been experiencing a chain-wide outage that brought down its IT systems on Friday, impacting reservation, hotel room door lock, and point-of-sale (POS) systems.
The official website was down on Friday, and an alert was added after it came back online over the weekend, warning customers, "Dear valued guest, we are currently experiencing technical difficulties, please try back at a later time."
According to some Omni Hotels employees, the IT team is now manually restoring affected servers from scratch, with staff being informed that systems will be available again on Thursday.
Omni Hotels & Resorts was the recent target of a ransomware attack by the Daixin Team ransomware group. The incident led to disruptions across Omni Hotels & Resorts, and the Daixin Team and claimed the theft of information pertaining to visitors from 2017 onwards.
“The attack is already pretty significant; however, considering the ransom amount has been dropped and the systems have been restored, it is likely that Omni Group has a good backup of information. Financial information is probably protected through encrypted to PCI requirements.
“This is a new target vertical for the Daixin ransomware group. In the past, they have mainly gone after healthcare providers.
Incident Date
March 29, 2024
Location
Estimated Cost
Reservations, hotel room door locks, and point-of-sale (POS) systems impacted.